People Manager

NEVER DEAL WITH POSITION  DEAL WITH PEOPLE

Always Push things and negotiate.

Don't try to convince the people , you are forcing them to agree on them on your viewpoint. Might be in future they can feel that they have got cheated by you. 

Let them convinced.

Control Your Ego. Its not conflict with a person , its conflict with thoughts and approach , negigiate and solve it. If not able to solve that time  quit and RETREAT agian.
Always think that you are the learner and Prepare to loose.

Leadership: Give greetings to subordinate let them feel light.

Role

• Responsibility  : Can be transferred
• Expectation
• Capability
• Scope of Work
• Job Description
• Accountability : Can not be transferred

When Any new task Comes

• Habit of asking questions
• Habit of doing work

Never Get Fear With Manager

Always talk to customer point of view .

Role Behaviour

• Are you playing your role?
• Are making your subordinate to feel good.

So , Don't deal with people ,engages with people because engagement has feelings.

Role is Define when 

You Define  or 

Know your Customer

Who is your Customer?

• Subordinate
• Manager/Company
• End Customers/Clients
• Peers
• Vendors

Invest time to connect with people in a different way every time to make thing interesting.

Don't give instruction to your team members

Have discipline , don't say you don't have time.

Role Negotiation 

We should never ask to do anything if we don't know the work . 

Example: If the father does not fulfill his commitment to children and always give excuse then a child will also do the same thing.

The manager should not be self-centered ,can be selfish. He should recognize the people.

If people are not listening to the manager , then negotiate with them.

The leader should ready to wait. People will come and listen but we supposed to wait.

Role Trap

Never stick with single role and responsibilities , change with time and demand.Always try to come to know the customer expectation , connect with new generation people , get their thought process .Innovate yourself and add values.

Never tackle aggression with Aggression.

Appreciate the effort automatically task will be taken care by team members.

Some people want to be controlled by someone.otherwise they don't do work or won't feel comfortable.

Be Objective.

Don't be nice either be good or bad. Nice people can shift their behaviour any time.

Always a tough BOSS will be remember not softer one.may be will be not get remember in present but in future he will be.

NO FEAR NO FAVOUR

WAIT IS REALTED TO COURAGE

                                KNOW YOUR CUSTOMER(KYC)

• Nature of Business
• Time Frame
• Delerables
• TurnOver
• SWOT
• Name/Sirname
• Cultural Background
• Like and DisLike
• Like to hear
• Dont Like to Hear

MOTIVATION

Need behind the need

Ex: I need a car because i need comfort, status.....

PROVOCATION

We can use +ve and -ve provocation to get the work. Need to identify the people whether whta provocation approach should be apply.

Always take time to rush on any work.

TONE (How to change tone)

• Preparation
• INTENT 

             - Server

             - Cooperate

             - Support 

             - Help

             - Share

Use supportive, assertive, permission and caring language 
Ex: Can i take your 10 min time to discuss on ....issues.
        Dont worry i will be with you.
        

DAILY REPORT CARD(DRC)

• Contribution to myself
• Contribution to world  

Ask above points on daily basis in your life. Invest time with your family and team member it will give you time to understand the people.


                                                       WHAT IS A MANAGER

"To achieve results through people."
"To make decision for the sake og the business"
"To execute authority over a given number of persons"

                      >>>>>

All in all a manager is responsible for the results and performance of a number of persons.

Responsibilities of a Manager

• Identify clearly the subordinates job description an dtheir interface with other functions.
• Set individual /team targets in line with the company's objectives.
• Plan individual/team activities defining action plans through a retional analysis of the information.
• Organise both the human and material resources inthe most productive manner.
• Formulate the active plan through mutual commitments.
• Execute own task.
• Asseses performacne and results through monitoring and controlling mesures leading to maximisation of oppotunities and minimisation of risks , and to (id requires ) re-planning and appraisal.

ROLE OF A MANAGER: To achieve company objectives inthe most profitable manner /adequate climate of the business culture.

• Job Description  
• Set Targets
• Plan
• Organize
• Formulate
• Execute
• Control                                                                        

                   
                                                                YOUR ROLE IS TO
                                               LEAD & COACH SUBORDINATES 
                                            APPROVE PLANS NOT GIVE PLANS     

Once get into the work , don't listen anyone take ownership and do the work.

                                                  AUTHORITY STYLES
To get your individual team members to carry out their responsibilities we need to use all the different types of authority available to you. A different type of authority will be appropriate  for a different situation or a different individual.

Types of Authority:

STRUCTURAL AUTHORITY is the formal authority which you have because of your position in the organisation.

SAPIENTIAL AUTHORITY is the influence you can exert over others because of your superior knowledge ,skill or ability.

MORAL AUTHORITY comes from the personal relationship between manager and subordinate and depends on trust and liking.

CHARISMATIC AUTHORITY  is based on the strength of character and the ability that you have to influence others by your presence and your projection.

                                                         LEADERSHIP

Leadership has been defined in many ways:

•